nPower is one of the UK’s ‘Big 6’ energy providers, and currently supplies around 6.8 million customers, both business and residential.
It offers a range of gas and electricity tariffs designed to give customers choice. For the environmentally conscious, there is nPower Juice – a 100% green electricity tariff.
nPower also provides central heating services including boiler installations, repair and insurance options. As a customer you can expect free energy efficiency advice, a range of online services and a choice of payment options.
nPower Gas & Electricity Tariffs
Below is a review of nPower’s main energy tariffs.
| nPower tariff |
Advantages |
Disadvantages |
| Sign Online 17 |
- Save at least 2% versus their standard dual fuel tariff until March 2011
- Available to new and existing customers
- Comes with Paperless Billing, so better for the environment
- View your bills online whenever you want
- Submit meter readings online
|
- Available only if you pay by monthly Direct Debit
- You have to manage your account online
- You have to choose paperless billing
- You will incur a cancellation fee of £20 per fuel if you leave before 31st March 2011.
- Annual direct debit discount only applies after 12 consecutive payment months
|
| Standard |
- Choose from direct debit, cash, cheque or pay as you go payment options
- Annual direct debit discount
- No cancellation fee
|
- Annual direct debit discount only applies after 12 consecutive payment months
|
| Go Fix |
- Fixed gas and electricity prices until 31st December 2010
- Annual direct debit discount
- Online account management
- Submit meter readings online
- Anytime access to your bills online
- Available to new and existing customers
- No cancellation fee
|
- Available only if you pay by monthly Direct Debit
- You have to manage your account online
- A standing charge applies
- Annual direct debit discount only applies after 12 consecutive payment months
|
| nPower Juice |
- Green electricity tariff
- Annual direct debit discount
- nPower pays £10 per customer each year into the ‘Juice Fund’ which helps renewable energy projects
- Range of payment options
- No cancellation fee
|
- Annual direct debit discount only applies after 12 consecutive payment months
|
nPower Home Services
nPower offers a range of home services from boiler installations to carbon monoxide alarms. There is boiler breakdown cover and repairs, and more recently a £400 saving to match the government’s Boiler Scrappage Scheme when you give up your old boiler.
Below is a summary of nPower’s home services.
| Service |
Features |
| New Boiler Installation |
- nPower are matching the government’s £400 boiler scrappage rebate. Customers can save £800 by scrapping their old boilers.
- nPower installs A-Rated boilers for high energy efficiency, and savings on bills. Customers can also choose from a number of finance options.
|
| Boiler Breakdown Cover |
- nPower has numerous cover plans available protecting boilers, electrical heating, pipework and drains.
- All include access to a 24/7 customer helpline and you can apply online. There is not a cap on the number of claims you make, however other limitations do apply.
|
| Boiler Repairs |
- Customers can choose a ‘Pay As You Go’ central heating repairs from £69 which however only includes the call-out plus the first half hour’s labor.
- There are also ‘Fixed Price Repairs’ from £179 up to £600.
|
To find out more about nPower and their products and services, visit www.npower.com.
